We have compiled a list of frequently asked questions from our customers.
If you have any questions, please feel free to contact us.

About Accommodations and Services

Check-in is available from 16:00.
Check-out time is 11:00.

Due to cleaning and other reasons, we ask that you check in at 4:00 p.m. We will keep your luggage at the front desk. If it is not convenient for you, we will finish the cleaning earlier at ¥1000 per hour per person (tax included).

An extension fee of ¥1000 (tax included) per person per hour is available. Maximum extension is until 14:00.

There is no curfew. The front desk is open 24 hours a day.

You can leave your room at the front desk either before check-in or after check-out.。

VISA, JCB, SAISON, NICOS, MASTER, and other credit cards are accepted for room charges. Parking fees other than room charges must be paid in cash.。

Yamato Transport is available. Please inquire at the front desk.。

Please send your luggage to the following address, indicating the date of your stay and the name of the person staying at the hotel. 2-8-8-8 Gofukumachi, Aoi-ku, Shizuoka City, Shizuoka Prefecture, 420-0031 Japan

No cancellation fee will be charged if you notify us at least one day in advance.
If you cancel on the day of your stay, you will be charged 100% of the room rate, and if you do not show up for your stay, you will be charged 100% of the room rate.
Please note that cancellation fees may differ for reservations made through travel agencies or groups.

We do not accept waiting lists. Please contact us at any time.

Arrangements can be made at the front desk.
40 min. from ¥4,400 (tax included).

No computers are available for loan.

We are sorry, but we do not allow visitors in the guest rooms.

It is not an APA Hotel.
We are a member of APA Partner Hotels, and although APA points can be awarded, various APA Card discounts, privileges, and services are not applicable.

About Meals

A light breakfast of bread, drink and soup is served free of charge.
The hours are from 7:00 to 9:30.

There is no dinner venue in the hotel.
The area around the hotel is a restaurant district. A gourmet map is available at the front desk.

Facilities and Equipment

Contracted parking lotWe will guide you to the contracted parking lot for ¥1,500 per night (tax included).
For details, please see the Access page.

There is a contracted parking lot that charges ¥1,500 (tax included) for 24 hours from the time you enter the parking lot.
(This is when there is no entry or exit from the garage.))

Optical fiber high-speed communication is available for both wired LAN and Wi-Fi connections.
LAN cables are available at the front desk for free.

There is no public bath.
Only unit baths are available in guest rooms.

There are two washing machines and two dryers.
Detergent is available for purchase at the front desk.

No meeting rooms are available.

The telephone in your room is for internal use only.
We can also take outside calls for you.

There are two within 1 minute walking distance.